Shipping Policy
At Truewear London, we are committed to providing fast and reliable delivery to all our customers. This shipping policy outlines our delivery times, procedures, and expectations to ensure an optimal shopping experience.
Delivery Times
We aim to dispatch all orders within 24 to 48 hours of order confirmation. Once shipped, orders typically arrive within 5–14 working days. Please note that delivery times may vary due to:
- Weather conditions
- Busy seasonal periods (such as holidays)
- Customs clearance delays (if applicable)
Free Shipping
Enjoy free UK shipping on all orders, regardless of order value or location. This is part of our commitment to making your shopping experience as easy and attractive as possible.
Shipping Process
All orders at Truewear London are shipped directly from our supplier. This allows us to reduce handling times and ensure you receive your order as quickly as possible. Each item is checked for quality before shipment to ensure it meets our standards.
Order Processing
- Once your order is placed, you will receive a confirmation email with your order details.
- Orders are processed and dispatched within 24–48 hours.
- After dispatch, you will receive a shipping confirmation email containing your tracking number.
Order Tracking
Every order includes tracking information. Once your package has shipped, you'll receive a tracking number by email. You can use this number to follow the delivery progress directly on the carrier’s website.
Questions & Support
If you have any questions about your order or our shipping policy, our customer service team is here to help! Reach out to us at:
Email: info@truewearlondon.com
We aim to respond promptly and professionally to all inquiries.
Delays & Exceptions
While we do our best to meet our estimated delivery windows, some delays may occur due to circumstances beyond our control, including:
- Customs processing
- Severe weather
- Force majeure or unexpected events
Truewear London is not responsible for such delays but appreciates your patience and understanding should they occur.
Final Note
Truewear London is dedicated to delivering an exceptional online shopping experience with fast and reliable shipping. By following this policy, we aim to ensure that each customer receives their order promptly and safely. For any further questions or assistance, don’t hesitate to contact us at info@truewearlondon.com.