Privacy Policy
Truewear London is committed to protecting the privacy of its customers. This privacy policy explains how we collect, use and safeguard your personal information. By using our services, you agree to the practices described in this policy.
1. Collection of Personal Information
We collect various types of personal data to provide you with the best possible shopping experience. This information may include:
- First and last name
- Shipping and billing address
- Email address
- Phone number
- Payment information
2. Use of Personal Information
The personal data we collect is used for the following purposes:
- Processing and shipping your orders
- Managing payments and preventing fraud
- Communicating with you about your orders and our product offering
- Improving our customer service and responding to your requests
- Sending updates about new products, promotions or events (only with your consent)
3. Sharing of Personal Information
Truewear London does not sell, rent or share personal data with third parties, except in the following circumstances:
- With trusted service providers who handle payments or logistics
- When required by law or legal process
- To protect the rights, property or safety of Truewear London, our customers or the public
4. Security of Personal Information
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include:
- Encryption of payment transactions
- Restricted access to personal data for only those employees or partners who need it to provide our services
5. Retention of Personal Information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting obligations.
6. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information, including:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your data, subject to applicable legal retention periods.
- Right to Withdraw Consent: You may withdraw your consent to data processing at any time.
To exercise any of these rights, please contact us at the email address below.
7. Cookies and Similar Technologies
Truewear London uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and track website usage. You can adjust your browser settings to refuse cookies, though this may affect certain site functionality.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we protect your data.
9. Contact Information
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:
Email: info@truewearlondon.com
Truewear London is committed to using your personal information responsibly and protecting your privacy at all times.