Returns & Refund Policy
At Truewear London, we are committed to providing excellent service and a seamless shopping experience. Our returns and refund policy has been carefully designed to ensure maximum customer satisfaction under clear conditions. Please read the guidelines below carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new, non-sale items. Please note: sale or promotional items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for refunds. All sale purchases are considered final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returning an item. Truewear London does not cover return postage and is not liable for any additional costs incurred during the return process. Please refer to our full Terms & Conditions for details.
Return Notification Deadline
You must notify us of your return within 30 days of receiving the item. Returns requested after this period will not be accepted. Please respect this timeframe to ensure eligibility for a return.
Exchanges on Sale Items Not Accepted
Sale items cannot be exchanged, regardless of sizing issues. Please double-check your size before placing an order.
100% Guarantee on Faulty Items
If your product is defective or has a manufacturing fault, you are entitled to a full refund or replacement, depending on your preference. This applies to all products, including sale items.
How to Start a Return
To initiate a return, please email us at info@truewearlondon.com. Once your request is approved, you will receive detailed instructions to complete the return process.
Return Form Required
Returns sent without a completed return form cannot be processed. Please ensure the form is included in your parcel to guarantee proper handling of your return.
Final Note
Truewear London is dedicated to ensuring customer satisfaction. By following our returns and refund policy, we can ensure that all returns are handled efficiently and fairly. If you have any questions or concerns, feel free to contact our customer service at info@truewearlondon.com.